Telkom just cannot get it right

*** On 21/10/2021 I requested Fibre via the internet. It is now 30 November and since my initial request, I have sent no less than 30 mails to 10213 in my effort to get this fibre installed. In the meantime, Telkom sent a technician to my old address - I moved away from there 6 years ago. I made several calls and eventually got confirmation that my address has been changed "on the system". Still nothing. We did receive a modem via courier delivery this week, and then ...... nothing. Drove all the way to Knysna from Sedgefield today to see if Telkom could assist. No joy - but they did check "the system" and our address is STILL not changed!! It was changed again by the clerk at the Telkom shop, but other than that - nothing. My 30 emails have been bounced around between - amongst others - Trisha, Senior Associate (4 days ago); Nicole Dez-lynn Usher, Senior Associate, Customer Value Management (5 days ago). On 18/11/2021 I was assured by Christen Roskruge (Senior Associate) that the fibre would be installed within 3 - 5 days. Nothing. I boggles the mind. How difficult can this be? How can they not change an address on "the system"?? What is so difficult about providing a service that you are specifically there for? I am interested to know if Telkom will respond. I won't give up. This has become a pet project of mine now. Telkom, get your act together. This is dismal at best.