Telkom Junk status confirmed

<p>Dear Sir/Madam</p> <p> </p> <p>Reference 23CWK210417</p> <p> </p> <p>Wrt the correspondence below, it goes totally beyond my comprehension that, after SIX WEEKS, the Telkom service has still not been restored.</p> <p> </p> <p>Once again a message was received at 14:06 that the outage in our area has been resolved. Unfortunately this is ONCE AGAIN not the case!!!</p> <p> </p> <p>For the record:</p> <p> </p> <p>1. Our telephone & ADSL lines ( ********** ) have been out of service since Wednesday 19 April due to thunder & lightening;</p> <p>2. Furthermore our area suffered intermittent network outages (check your records to validate) since Sunday 9 April which was restored on</p> <p>Sunday 16 April. The ADSL line has thus been effectively out ofservice from 9-16 April and then, inclusive of the landline, again from 19 April onwards.<br />3. The message received from Sanele on 12/05/2017 08:44: “Thank you for contacting Telkom Technical Support. We apologise for the inconvenience that might have been caused.” This is a total understatement as inconvenience have been caused in no uncertain way!! My mother is 91 years old and we are dependant on the use of a landline as I have run out of cell phone time a long time ago!!!</p> <p>4. No claim for credit has been submitted for the above mentioned period up to date as it serves no purpose until service and period for non-service has eventually been established.</p> <p> </p> <p>Your urgent feedback will be appreciated whether the service will ever be reinstated again.</p> <p> </p> <p>Please note that a copy of this correspondence will be forwarded to hellopeter.com</p> <p> </p> <p>From: Wiese, JE ********** <br /> Sent: Friday, 12 May 2017 17:59<br /> To: Telkom ********** /> Subject: Re: [Support # ********** ] Line Out Of Service - ********** </p> <p> </p> <p>Thanks for the feedback received but when will our sevice be reinstated??</p> <p> </p> <p> </p> <p> </p> <p>Sent from my Samsung device</p> <p><br /> <br /> -------- Original message --------<br /> From: Sanele via RT ********** <br /> Date: 12/05/2017 08:44 (GMT+02:00) <br /> To: "Wiese, JE ********** ********** <br /> Subject: [Support # ********** ] Line Out Of Service - ********** </p> <p> On Thu May 11 17:13:06 2017, ********** wrote:</p> <p>> Dear Sir Madam</p> <p>> Our telephone & ADSL lines ( ********** ) have been out of service</p> <p>> since Wednesday 19 April due to thunder & lightening.</p> <p>> I have yet again received a sms message today<br /> at 9:27 to inform that</p> <p>> "the network outage in our area has been resolved" which is not the</p> <p>> case.</p> <p>> Upon phoning 10210 to report that the fault still exists the lady</p> <p>> merely informed me that the line works and there is nothing else</p> <p>> she<br /> can do about it...............???</p> <p>> Furthermore our area suffered intermittent network outages (check your</p> <p>> records to validate) since Sunday 9 April which was restored on</p> <p>> Sunday 16 April. The ADSL line has thus been effectively out of</p> <p>> service<br /> from 9-16 April and then again from 19 April onwards.</p> <p>> Hereby I wish to be credited for the period of non service as stated</p> <p>> above.</p> <p>> Your feedback will be appreciated.</p> <p>></p> <p>> (Ms) Jackie Wiese</p> <p>> The integrity and confidentiality of this email<br /> is governed by these</p> <p>> terms / Hierdie terme bepaal die integriteit en vertroulikheid van</p> <p>> hierdie epos. http://www.sun.ac.za/emaildisclaimer <br />Good Day</p> <p>Thank you for contacting Telkom Technical Support</p> <p>We apologise for the inconvenience</p> <p>that might have been caused.</p> <p>Kindly contact our Billing Department on 10210 to arrange credit for the days you were without service.</p> <p>Enjoy your day.</p> <p>Regards<br /> Telkom Technical Support </p> <p> <br />Telkom Internet Technical Support <br /> Email: ********** <br /> Tel: 10210 <br /> NB: This e-mail and its contents are subject to the Telkom SA Limited e-mail legal notice which can be viewed at: http://www.telkom.co.za/TelkomEMa*******Notice.PDF Should you be unable to access the link provided, a copy of the legal notice will be e-mailed to you on sending a blank e-mail to **********