Telkom - Junk status

I have been held on a line for the past month and a half by Telkom.

On the 12th of July I contacted Telkom to upgrage my existing ADSL account from a 10mbps line to a 20mbps line. It shows on the map that my area has availability for this and the Telkom sales consultant confirmed this. The order was then placed.

I was initially informed that this upgrade would take 3-5 working days at the most. I phoned back 5 working days later to be told that it was only to be processed that day (17th of July). I then waited another 5 working days before phoning back. I was then told there is an error on the system. It then had problems with the availability showing on Telkom's system whereby it shows that 20mbps line is not available in my area. They then apparently rectified the problem. My order then got "caught up" somewhere in the sky I assume.

It has been going like this for a month and a half. Pushing me around from one person to the next. No one knowing whats going on and no one able to do a simple line upgrade. From one back office to the next.

I'm trying to give Telkom more money but it seems impossible for anyone to provide me with the service they promise, wasting your time day in day out.

This is what happens when there is a monopoly unfortunately.