TELKOM = JUNK STATUS

<p>We have experienced the most atrocious service from Telkom. For over 2 months we have experienced really slow internet with no assistance from the consultants and technicians. After we tell them our problems all they do is a port reset EVEN after we tell them it wont work. We have now decided to cancel our DSL services- done on the 31st of March. We did a follow up call and were told that it hasnt been logged , after being transferred from pillar to post , we finally went through to someone, only to be told we cant follow up on this, we must wait for a consultant to contact us after 21 days (we know this wont happen as we tried to do this last year already)</p> <p> </p> <p>On top of all this we are still being charged for a mobile account we have requested cancellation on and is no longer in use , however Telkom still wont cancel, despite numerous phone calls and emails.</p> <p> </p> <p>On the 12 April , I must have called them 5 times trying to get through to a manager- they were never available. One consultant was helpful enough to assist me with an escalation ref. On the 13 April , I finally went through to a manager (if he was one) , and was given the email ********** thatwas this morning- still havent received anything from Telkom.</p> <p> </p> <p>This is ridiculuos- these people are holding us ransom</p> <p> </p> <p>We have now decided to go ahead with our new service providers, all we wanted was a smooth transition for the last month- which doesnt seem to exist in Telkoms dictionary.</p> <p> </p> <p> </p> <p> </p> <p> </p>