Telkom Johannesburg unprofessional

After waiting for 4 weeks to have a Phone and ADSL installed. Finally today telkom dispatched a installer he had a brief look around and after seeing that there had been no previous phone installed he advised me that I had to get a electrician to install the line and and take it to the connection 1m beyond my boundary wall complete length of cable is about 30 m to desired point . I had several installs done in Durban and in some instances Telkom laid close to 100 m cable to point all part of the basic installation fees. Why is Telkom in JHB not capable of the same service I find it exceptionally unprofessional that without any prior advice on the day of install I am told to engage the services of a electrician to do the install and the telkom installer would then connect the cables together that doesn't make any sense Telkomsa is robbing themselves of good buisness by delaying their customers