Telkom Jabulani Mall and OMART Insure ******* for screen replacement of R30000's 10% excess charge

on the 02 September 2024, I took in a phone Honor90 for the screen replacement.

The phone is under 36 months contract and it is insured with OMart Insure, i took this phone in December 2023 which makes it 9 months old at the time of repair.

I was told that it will take 21 working days to get the phone back, today is the 17 October and still I do not have it. When i received an SMS on Saturday 12 October I am told I am supposed to pay R3000 for repairs with reference TLK148675.

I am told I will net get the phone back till I pay the R3000, so they hold my phone prisoner while I will be paying the Telkom contract every month? Telkom do not make a mistake, you miss 1 payment the blocke the contract and their SIM - so this means even if I am up to date with payments and also sometimes pay twice the bill as I did few times.

How so? keep in mind this is first claim! The Insurance contract says the basic excess is 10% of replacement value, minimum R250. So this means that to replace the screen of a phone that cost R11,500 on the market cost R30,000 because 10% of R30K is R3000 - worst of all this is the first claim.

I've been with Telkom since 2007, I am happy to say "tell your third party repair shop partner to seel the phone" I'll take that R3000 and go buy myself a Samsung A15 brand new from the box.