Telkom iyadina

I'm tired of TELKOM, we've paid the outstanding balance, I was told to wait for 7days to get a paid-up letter I waited and 7 days ended, I went to TELKOM Alberto branch , I had to call them again for a paid up letter, I was told to wait for 48 hours, it has ended again, I phoned them today I was told to wait for another 48 hours. how many hours should I wait? I have spoken to Jade Seekoei, ********** Ntai the rest I don't remember they all from Billing department