TELKOM ITS WILLINGNESS TO PROFESSIONALISE IS IT WORTH TO COMPETE

A simple line transfer, ended up in the most horrible and unpleasant experience. The level of incompetence, ignorance of detail and customer attention is at the order of the organisation. On the 29 March 2019, I requested a line transfer from my old address to the new address. what started as a very good and fruitful discussion ended up today as a nightmare. the lady, Indian accent assisted from taking detail of the call, interacting with colleagues within Telkom, confirming each and every detail to be covered, from technical division to confirmation of the line transfer, a call that took almost an hour. The following was a technician to confirm the order for the call and line transfer. 68x days later, with several follow ups to Telkom nothing has happened. My follow ups in April, and a personal visit to the Bloemfontein branch yielded absolutely nothing. Telephone calls on the 15 May 2019, resulted in the agent informing me that their systems is down and cannot assist me, however he took my detail to return the call and that has not materialised. On the 21 May 2019, I made again a telephone follow up on the status of my line transfer request, I spoke with a lady, who in turn took all the information again, captured my frustration and request, She confirmed the call recording of the 29 March 2019. She accordingly confirmed that she escalated the call to het superiors which I believe. Unfortunately absolutely nothing has happened. instead Telkom issued a SMS to my wife, informing her that call that was reported was closed. the level of competence, ignorance with reason and none performance in the organisation is indescribable, I have received invoices in the meantime of unpaid accounts, and my service is suspended due to none payment. unbelievable, my ITC records were updated as a poor to slow payer and has affected my status due to Telkom, Why and how pay for services that was never properly delivered and received. this Telkom cannot explain, On the 07 June 2019, I submitted a dispute with Telkom regarding the current state of my account. No payment to none delivery of service. The agent advise with the same call advised to transfer my call to the Technical division, Upon receiving my call the technical informed me that the call is with the wrong department. The agent advised to transfer my call to the sales department, Upon receiving my call by the sales agent, I was advised that the call is with the wrong department and she cannot transfer me to the relevant division, I have to recall and select different options. THIS CALL DURATION WAS CLOSED TO 30MIN. The recall with the right options as advised was received, however the lady said she cannot assist because her system is off and no one will be able to help. she cannot take my detail to return my call, nor to capture my call. The level of how this matter was and is still dealt with is up for the relevant authorities to explain the commitment of the government and interpretation of the Batho Pele principles. The question is how long will this service be tolerated...