Telkom. It's (almost) impossible to close an account. They don't talk to each other.

We closed our residential Telkom account the "official way" with the correct "notice period" in July 2018. In the past nine months, we have email records of four different Telkom personal who have "dealt" with this matter. The final attempt was to go into a Telkom branch and attempt to close the account dealing with a service manager in person. The account was "closed" in four days and we received notification via email.

It's now 9 months and we get yet another call from Telkom following up on the bill we were not supposed to get for an account that was supposed to be closed and for bills that were supposed to be cleared and now we must provide proof that we paid for a bill that we should not have received in the first place.

Telkom does not have a way to communicate internally.