Telkom Ithuba Scratch book

<p>We app**** for a MacBook Air + 2GB data around the 30th March 2016 at Telkom Menlyn. We got no responses about whether or not is was approved. We called the store many times and the phone just rings.</p> <p>After almost 2months we were notified that they have stock of the product only now we have to pay about R200 more for the contract. We decided to take it anyway. We sent someone to collect the product on our behalf as we were not able to. Our friend was sent with an approval letter to give permission to collect our laptop. The box was sealed when we received the product on the 19th May 2016, however the laptop has a number of scratches on it and that was upon opening the product. We contacted a lady we know that works at Telkom and told her about the scratches so she asked her manager to call me however I still had 2 1/2 hours for a call from the store. I couldn't call them because there is never any answer and they insisted on calling me. Spoke to the branch manager of Telkom and I was told that because my friend didn't let them open the product in store there is nothing they can do. Repairs takes 3weeks and we are not willing to wait that long because we waiting almost 2months to actually get the laptop. All head office number don't work and customer told me they don't know head office number.</p>