Telkom ITC listed for a account I never authorized and a service I never recieved.

Telkom Centurion -( ITC listed for a account I never authorized and a service I never recieved.)

I app**** for a business fibre upgrade on my business account with Telkom. The person that helped me with the contract made a mistake and opened the contract in my personal name. – This only became apparent to me when I received a invoice for this account. I went back to Centurion and was assured that the account was never activated and that it was resolved. The Fibre was never activated. This was in November 2019.

I have now been listed on ITC in may for non payment of this account May2020? Without any notice? I have been back to Telkom last week to report this – I was helped by the manager - that said it will be sorted out in a week. Nothing -still listed, went back on tuesday this week and waited in the Telkom shop until I received a email with their dispute case nr. Today after another email I got confirmation that the dispute was resolved. But I am still listed on ITC - (I was in the middle of buying a new car....).