TELKOM - it could not get much worse than that!

We reported a residential fault (Ref.: 123CWK290715) last Wednesday (29 JULY) online after we have failed to reach the Telkom Call Centre from our cellphone. We were phoning three times and we were holding every time more than 30min but nobody answered. Regardless of the cost we finally could manage after nearly an hour of being on hold to speak to a consultant, who told us on Friday 31 JULY that a technician will be allocated and it would take 3-6 days until somebody will attend. We found this abo****ely unacceptable. We still have not heard from them nor have we seen any changes on the ONLINE FAULT TRACKING comment site! Time to unwind TELKOM's monopoly!