Telkom issues AGAIN

In April my wifi when off and I waited almost a week for then to come sort it out now again my wifi stopped working since yesterday 3.15pm. I called to report the fault I was on the phone with the lady for like 30min as she said she is going to log the fault and I must hold again I ran out of airtime the lady did not bother yo call me back or even SMS me my reference number when my husband got back I called again on his phone and the gentleman said the fault was logged and gave me my ref number how ever I'm super upset that this is the 2nd time this has happened and I am working from home I'm getting paid per hour so now I'm losing out on pay my kids cant watch tv now coz we have no internet to use Netflix or showmax i pay every month i expect prompted service in return I am so sick of having internet problems my household relays on the internet especially coz I have kids and I have to work from home

Please can someone attend to my query ASAP