Telkom issues again!

Last time I logged a problem with Telkom, it only got fixed after I reported it on Hellopeter.com. Their customer service can never give an estimated time for the problem to be fixed. Our telephone line is dead and this affects our 10Mbps ADSL line as well. We acheive speeds of less than 2Mbps at most with plenty intermittency. This makes it very annoying to stream anything since the video loads every 5 seconds and is of very low quality. I already asked MWeb to reboot our service on their side, which they have done, but still the same problem presists. Last time we had to wait over 2 months after the first report for the technician to come out. I can't wait another two months as we do business using our WIFI, so I came to Hellopeter.com from the start.