Telkom Issues

I went in to the Telkom Ballito Junction branch almost 2months ago & asked the assistant to cancel my Adsl line...He said that The System would not Allow him to cancel the adsl without cancelling the land line , so he assured me that A Telkom Call centre agent would Call me within 2 weeks to confirm the cancellation & it is then that I Must Instruct the agent that I want to retain my landline ...well it's been just over 1.5months & yesterday 11/08/2020 both my lines were canceled WITHOUT any call from their agents.... I am so upset right now... I've had my landline service for just over 25years and now such INCOMPETENCY !!! I rushed to the Ballito Junction store in the hope of my line being restored... NO JOY ! .... The manager (Atish) tried his best to assist me but this is something he could not do from store level .... I was assured that my line would be restored and that an agent would give me a call asap ...

NOTHING...

This is what you get when *********** individuals are hired to do a job ... No Customer Service No Policies & Procedures being followed

They charge you an arm and a leg for their useless service delivery

This Company is Useless