Telkom issue with supplier: Homecloud

I took up a data offering with a service provider of yours, Homecloud. I indeed received a Telkom SIM card.

Their service has been shoddy, I've asked them for a cancellation since April / May but they have moved from pillar to post since then and have used every excuse not to process the cancellation.

All this time the SIM card has been inactive, yet they each month they go into my account to collect. I've resorted to reversing the debit orders as the SIM card has been inactive since then. The bill keeps rising despite me having asked them pause the account until we have resolved the impasse.

I'm requesting Telkom's intervention as a last resort as these are your distributors, the SIM card I have is a Telkom SIM card on your network. Please step in and assist. There isn't even a clear channel through which one can voice such grievances with them, rather I sent from one person to another each time I query this account.

I took to the matter to the CGSO, but Homecloud ignored them and would not respond to their questions regarding my complaint. The matter is now with the NCC, I suspect Homecloud will probably ignore them too.

I hope Telkom takes seriously the kind of suppliers / service providers it associates with and can step in and assist.