Telkom issue

My Frustrating Experience with Telkom After Contract End I had a 24-month contract with Telkom, and everything seemed fine until the contract ended. That’s when the problems began.

Unexpected Charges After Contract Expiry After my contract ended, I received a message from a collections agency saying I owed Telkom R214. I paid this amount immediately to avoid any issues. However, not long after, I received another message and a call from collections, now claiming I owe R534. This left me completely confused and frustrated.

Poor Customer Service To resolve the issue, I called Telkom in November (or early December) last year to cancel my contract. I even went to a Telkom shop in person, hoping for better assistance, but I still didn’t get any help. It seems like my cancellation request was never processed, and now I’m being asked to pay for something I don’t owe.

Unfair Billing and Lack of Support I do not owe Telkom anything, and I simply cannot afford to pay this R534. The lack of communication and support from Telkom has been extremely disappointing. Instead of helping me resolve the issue, they keep sending me bills and collection notices for a service I tried to cancel months ago.

Final Thoughts I am very unhappy with how Telkom has handled my account after my contract ended. I hope they improve their customer service and billing processes so that other customers don’t have to go through the same frustration.