Telkom is Xenophic

I app**** for a simcard only contract after 15May 2022 in store Telkom ,Three rivers in my military's uniform, there was no network, i was asked to leave my payslip, I.D and three months bank statement behind so that when the they are back on line they will process the application. 23May 2022 the guys who was assisting me called and said they declined because they suspect ***** on my payslip, he asked me take a picture to send it to him so he can send the again. I waited for so long assuming they are verifying my details, checking my background and confirming my employment, i kept on calling and checking, i went to store again and asked the guy to send email and enquire about my application since he send the payslip again to them. He send me an email screenshot of the computer about the decline again reason stated 'possible sub *****, payslip FABRICA on the 03June2022. Today is the 16June2022 i haven't heard from Telkom. This is very unprofessional and i feel they are just being xenophobic since my marriage surname is a Nigerian, their reason is invalid if indeed they suspect ***** on my payslip, where they not suppose to do they background check and verify my details? Rather than waiting for almost a month without valid reason from their side. I feel this is high level of ************** against me as a South African national married to a Nigerian. I demand answers valid answers from Telkom