Telkom is worst service provider

Claimed a lost phone in November last year at the time I did not have relevant documentation, which I was requested to get and did so..I eventually submitted all documents which I got confirmation were correct in April. I sent these docs via email and allowed due process to take place...I recently went to check status of claim this year September only to be told that the claim had not been logged on and was only done so last week when I enquirers. Telkom has been debiting me for all these months but fail to help when I need their assistance as a client. The call centre always tells me how management is in meetings and have left numerous messages to be called back which I'm awaiting till today. The staff are not helpful and frankly I want to cancel my contract. Telkom had been hell for me and I will not recommend it to no one.