Telkom is worse than a cult. Dont ever go there

TelkomTelkom is worse than a cult. You just cannot cancell their bad service. When things go well they are great. And for 10 years they were great. And then I moved.

I went to the Telkom shop in Durbanville in February to tel them that I am moving in March. They were very helpful. Kenwin gave me great service. I went back to get my new rooter and all was set with Kenwin at the Telkom shop in Durbanville. The rooter was charged to my account and paid for. March when the service was suppose to be transfered nothing happen. I went back to the shop and they assured me that they did everything from there side. They gave me a number to call. We had no wifi and no phone and we waited for a call or intallation. I received nothing but a account from Telkom. The first few days of April we spend 2 days on the phone trying to get the service going. We were suffled back and forth phoning a hundred people from one end to another. One lady asked if there were ever someone at the house to do an installation. No nobody. She agreed that it cannot work without an stallation and she will report it. Maybe we missed the call she will log it and someone will call us the next day. No one called. I emailed Kenwin again for help. He tried from his side with no results. If we phoned, all we got was a thousand questions and redirected to another number. Which number did you call? Which option did you chose? Is the rooter light on? Do you NOT have WiFi????? No No WIFI NO Phone line No Istallation Nothing !!!!!! In desperation I called the Durbanville shop again and told Kenwin that I am picking him up to come to the house to sort out the problem. He said he cannot leave the shop as he was alone. We went to pick him up at the Telkom shop the Saturday Morning 6 April He was very kind and came to the house and spend 40 mintes on the phone trying to find out what is going on. Confirmed we had NO services and that someone will call me Monday. I decided to cancelled the contract. I was willing to pay if the billing stoped after one month. I did not want to have another month struggling. I mail Kenwil and he asked my id number and I asumed all will be cancelled. But the billing kept comming. I have send numorous emails to cancell the contract. The lawer has called me as by now I was handed For R1100. But Telkom has not stopped the billing. NO. I now owe them more than R3379.43 And it is going on. I have rep**** to the lawers Nudebt, letters and received notification that they have received my letter, but no reply after that. I have been to the shop in Tygervalley shopping center and logged an account query because I have cancelled the account but the next month I received another bill. I still do not have WIFI at my home. I have an excellent credit record but after this ninsence with Telkom who knows. I do not want to get in another contract with the Telkom contract not cancelled and settled. How do we as normal people stand up to the bullies of the big companies like Telkom. Do not ever get into a contract with Telkom Ever Be warned they are worse than a cult.