Telkom is very unprofessional

On 10/08/2018 I have logged a dispute regards to my invoice. The consultant assisted me and advised I should pay via Easypay point and revert back to debit order the end of September. End of September Telkom did not Debit and decided to suspend my ADSL line and ever since my account is just getting more and more. I have tried phoning them to sort out the issue with, but so far no luck. I have contacted them and would be on the line with Telkom from my cell phone and my airtime for more then 30 minutes at a time. My dispute is up until today from 10/08/2018 not yet been resolved. I have tried to cancel services with Telkom and no such luck. The consultants at Telkom keeps on escalating my Dispute to their back office and I would wait another couple of weeks and days with no feedback then I need to contact them instead just to find out no one has attend to my dispute.

I would hereby like to encourage anyone who would think of dealing with Telkom to think twice for there services is very unprofessional.