Telkom is very poor with communication service
Telkom is robbing the clients they over billing clients and not care about clients, As long as them getting money from the bank.
I made the call to Telkom asking for them to cancel my insurances and I was given the insurance company number to contact, I contacted the insurance company and I canceled my insurance late September 2023, and I Inform Telkom agent that the insurance was canceled. I was issued with the cancelation certificate by the insurance company.
Again after receiving the statement In October 2023 I was billed for insurance that was canceled. I made the call with Telkom and ask I was told that it will show on the next statement and refunded.
I made a call with Telkom again in November 2023 enquiring about my wrong billing I was told that the insurance money will be reversed and paid to my account. That never happen November 2023 I was billed for insurance as well in my statement and debited R1870 in November 2023.
Early DECEMBER 2023 I went to Telkom store to ask for the settlement of the Laptop which I was in a position to make the settlement of the contract of laptop, knowing that I will not have the money late December and January In the Telkom store I was told that I cannot settle until I receive the End December statement I even ask if there are no options for me to make payment the Telkom sale guy told me no unfortunately I cannot make payment and that I must wait for the December statement, I left the store very unhappy . Which is I wanted to cut my bills but I was refused by the Telkom, which that led me to be In the condition of not able to pay December and January due to unforseen circumstances that took the money that was supposed to be paid If I was given a chance to settle the Contract at that time I was in store, and given an account to make payment, that would have helped me, and I would have not been in the condition I'm currently in.
Telkom never call to tell me about my query of the insurance and if the issue was resolved or not since November.
December 2023 Telkom did the double debit inclusive of insurance that was long canceled without my concernt.
I reverse the debit as it was the wrong billing and never given the concernt to do the double debit.
Telkom is robbing clients, and when Telkom is billing, though they block their service they will still charge you with the subscription data that they don't pay after payment. I'm behind with two installment due to them not providing me with correct billing and that makes me to be reluctant in making payment.
Telkom never make use of contacting me as their CLIENT not even responding to my email. instead my account was hended over unfairly and wrongly. I hate Telkom with passion I never expected this kind of unprofessional service delivery. I will not advise anyone to pass through what I have been through with Telkom. The stress and anxiety of not knowing your bill and stress of not able to make settlement on your account when you want to, or whenever you have chance to pay.
Decbe