Telkom is very pathetic they very poor service experience I got when I visited the branch at lakeside mall through the pnp entrance,their systems always offline,I wanted to pay my account manually because they debit late and they charge me as the client

Telkom is very pathetic they very poor service experience I got when I visited the branch at lakeside mall through the pnp entrance,their systems always offline,I wanted to pay my account manually because they debit late and they charge me as the client whereas they are the ones who debit late now apparently they handed me over because of a some of money that was accumulated as a result of their systems,now I asked to pay manually they told me it’s not allowed how come that is because as a client I should feel comfortable with the payment I prefer,now they don’t want to align my due date correctly I don’t know if what they are doing is part of the POPI act .Very poor service never again will I set foot in a Telkom shop nor consider referring people there,the people are also so ***********! You taken from pillar to post at the expense of your time and get nothing out at the end of it all ,it’s a disgrace!