Telkom is very inconsiderate to its customers.

I had three contracts with telkom. I finished paying off two, but had problems paying the last one due to Covid-19. Telkom increased the bill by 3x, I paid the amount due to the fact that it had reported me and this had really affected my credit record. Its been more than a month now and my Telkom bill still shows the same amount and I have made several calls to Telkom and none of the call centre agents helped me. I also logged a complaint on their app, and no one has gotten back to me. Telkom was very inconsiderate, and was very quick to take me to the bureau, and penalising me, but is slow in solving their customer issues