Telkom is very deceiving

I have never ever been so disappointed with a Service from a Cellphone Company. I signed up for a contract via the Call Centre. I was told the phone will arrive within 5-7 working days. 2-3 days later after i signed up, the first debit order was deducted. 10 Days later i received an sms saying it has been handed over to the Couriers. I am still awaiting the cellphone to be delivered. It's almost month end and my next Debit order is almost due. How can i pay for something which i have not received? This is not fair at all. If Telkom uses Courierit, why don't they follow up cos clearly they can see the SIM Card has not even been activated. Not only am i paying for a cellphone which i do not have, i am also footing the bill for all the calls to Telkom's call centre where i do not get helped or passed from one department to another. Then i have to call the Couriers as well and foot that bill as well. This is the first time i have ever signed up for a contract with Telkom and i doubt it will ever happen again. I have always praised Telkom but clearly i have been mistaken. I want a Refund and Cancel my Contract ASAP as this is very unacceptable. I keep Telkom liable cos i signed up with them.