Telkom is VERY BAD with Refunding and consultants is chewing their food while helping you

What a disgrace to get a Refund from Telkom. Double deducted on 2nd of October. Everytime when you speak to a consultant they either chew their lunch or the children are screaming and you CAN HARDLY hear what the call centre lady is saying. After sending my proof of payment twice in a week and 72 hours later. The payments has still not been allocated. When you ask for a Line Manager 10:00 in the morning. No one is available, suddenly on lunch. Come on your sevice is deteriorating. I spoke to Tulele now at 14:00 and when I asked a question again my call was dropped. ,.