Telkom is utterly useless!

We requested a line transfer in Jan 2018 as we were moving. Telkom promised it would be installed the first week of being in our new home. Weeks late and no installation. We then submitted all the documentation to cancel in Feb 2018 as per their instructions. It is now July and they called today to transfer the line. A line we cancelled months ago, we are also yet to receive our deposit back. I do believe that the company is run by complete *****s with no regard for proper customer care. Luckily we have fiber with a company independent of Telkom.