rK
randelph K

1 reviews | Active since Mar 2016

12 Nov 2021, 12:09

TELKOM IS USELESSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WHY DO WE HAVE TO STRUGGLE WITH *********** PEOPLE AND COMPANIES.

HAVE BEEN TRYING TO CHANGE A DEBIT ORDER DATE FOR THE PAST 7 MONTHS FROM THE 25TH TO THE LAST DAY OF THE MONTH. EVERYTIME THEY ADD A DEBIT ORDER REJECTION FEE OF R200 A MONTH BECAUSE THEY CANT DO THERE WORK. AGAIN I AM SITTING WITH NO NETWORK FROM THEM AS THEY SUSPENDED MY LINES (5 CONTRACTS) DUE TO """"NON PAYMENT'''''..... PAYMENT WAS DONE THE LAST DAY OF THE MONTH VIA THERE DEBIT ORDER, THE 5TH THEY SENT A MESSAGE THANKING FOR PAYMENT AND THE 10TH THEY SUSPEND MY CONTRACTS DUE TO NON PAYMENT.

FIRST OF ALL IF THEY CHANGED THE DEBIT ORDER DATE 7 MONTHS AGO AS REQUESTED THIS WOULD NOT HAE HAPPENED IN THE FIRST PLACE, SECONDLY NOT ONE OF THE CALL CENTRE AGENTS ARE OF A USE ON THE PHONE. THEY CANT EVEN GIVE THE PHONE TO A SUPERVISOR AS THE SUPERVISOR IS ALWAYS NOT THERE AND WENT HOME EARLY. I HAVE PHONED THEM MORE THEN 50 TIMES SINCE WEDNESDAY AND EACH CALL CENTRE AGENT GIVES A DIFFERENT STORY.

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