Telkom is USELESS when it comes to repairs

In the past year the line has stopped working 3 times and each time it takes them about 6 weeks to actually come out to fix it, even though we phone them weekly and often see them driving around in the area (I'm frequently told they don't have technicians, yet they are able to spend so much money on ads). I am currently and have been waiting for the past 9 weeks for a technician to come out to my house. They have promised each time that I phone that the line will be fixed within a couple of days, yet I am still waiting. During the last conversation I was told that they will have fixed the cable by the 22nd of September. The escalation number was given to me on the 24th of August (# 73138) and we're already a month and a half after the escalation date. mean while I have already paid rental for this year for services that I am not receiving. This is not acceptable and I wouldn't advise anybody to ever get a Telkom line of any sorts. I'm tired of begging for services I have already paid for and it's ridiculous that I need to beg in the first place.