aR
aneeq R

1 reviews | Active since Oct 2015

23 Nov 2015, 12:23

TELKOM IS USELESS!!!!! still no adsl line!!!!

this must be my 4th complaint on hello peter about you people!!!!!<br> i orderd my damn 4meg adsl line at the start of october!!!! i was advised to wait 7-14 working days. i waited and i recieved no sms nore was i contacted about the status of my order....every time i logged a complaint i recieve a stupid email to wait 58 hours- someone called when i was at work and said to communicate via email-that person emailed me to confirm that the order is correct i rep**** and got no further response. i complained again was told to wait again and then recievd a call while i was at work AGAIN and could not answer, you people then decided to not call or email again...,I AM SICK AND TIRED OF WAITING FOR MY *** INTERNET LINE TO BE INSTALLED. I DEMAND YOU EMAIL ME AND NO I WILL NOT WAIT 58 HOURS AGAIn!!!!. YOUR CALLCENTRE IS ****, I WAIT FOR MORE THAN A HALF AN HOUR AND NEVER GET TO SPEAK TO ANYONE!!!! iv called for days, logged complaints about it so many times yet you people still cannot sought it out!!! what kind of a business do you people run!!!! i expect to emailed with feedback- yes i do confirm my order for my 4 meg adsl line so dont ask again!!!

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Replies (1)
Telkom
Telkom's reply23 Nov 2015, 14:00
Official
Hello wilder123,

Thank you for allowing us the opportunity to assist further with your query.

Kindly note that this matter is currently being investigated and feedback will follow.

Your reference number is SM162096.

We sincerely apologise for the inconvenience.

Kind Regards,
Colleen
Telkom Social Media Team