Telkom is useless (once again.....)!

<p>We requested for our ADSL line to be cancelled in Oct 2016. At the end of Oct we realised that our fixed line had also been disconnected. This is after we sent Telkom an e-mail on the 28th Oct asking for them to retain our fixed line and only cancel the ADSL portion of our service.</p> <p> </p> <p>I phoned the Telkom call centre numerous times in Nov to confirm that our fixed line would not be disconnected, and each time the tele-consultant confirmed that only the ADSL portion would be cancelled. </p> <p> </p> <p>After contacting Telkom on the 28th Nov to try and reslove this issue I was sent an sms and informed it would take between 7 -14 business days to activate our line again. When I tried to contact Telkom to escalte this the tele-consultant refused to put me through to her supervisior and said that nothing could be done about this. </p> <p> </p> <p>The service received from Telkom has once again been very disappointing!</p>