Telkom is useless - I would like to cancel

I have had a Fibre line with Telkom and I recently moved houses. I went to the telkom shop and advised them that I would like transfer the line. I need the line for work and still no connection. I spoke to call centre agents and no one can help. I am def cancelling Telkom and will use another ISP. I should have listened to people telling me telkom is *******. Currently paying for a fibre line I can't use. Extremely disappointing!!!! Telkom you are a waste!