TELKOM IS USELESS. GET YOUR SH*T STRAIGHT!!!!!

For 2 weeks now my telephone line is down completely which means my Internet also doesn't work. I've phoned over and over again and its always new excuses or "they don't know". Im absolutely sick of this **** that i have to struggle with a service im paying for and not getting. I phoned again today and again it was a "i don't know excuse", and then they have the nerve to send me an sms saying "Dear Customer, due to repeated cable incidents in your area, Telkom has decided to offer you an alternative solution. Details will be shared shortly.". That is nonsense, i want the service i pay for which is ADSL. All of this is most probably because of the fiber they installing in my area and not because of problems with the cables because i can see them installing fiber lines in my area, but they obviously won't admit that. How is it that the biggest network provider in SA not communicate with their colleagues on progress or just load on their system what is currently happening where they always don't know. You as customer have to phone all departments yourself to get stuff sorted on your profile. I WANT MY INTERNET TO WORK AS IN YESTERDAY!!!!