Telkom is useless

When the hard lockdown started end of March 2020, I contacted Telkom to cancel my account, as we were put on temporary retrenchment, and I wasn't able to pay the account.

2 months later (June) I received a normal bill, and queried why my account wasn't cancelled, and conveniently, they had no record of the cancellation which was done telephonically.

I cancelled again, and explained that I will not pay the outstanding amount, as the problem wasnt on my side, but on their pathetic call centre's side and that they have to fix their internal communication.

2 months later (August) i received yet another bill. I phoned, and got so frustrated, with the inability of the agent to comprehend, that I just dropped the phone. At least that was the last bill.

Because they refuse to fix the problem, the account was handed over, and I wasnt in the mood for the hassle, since I had bigger problems because I lost my Job.

Now that I am finnally starting to recover, I am unable to do anything, because telkom handed me over.

Unfortunately telkom seems to be the cheapest when it comes to certain products that I need, so I am forced to use them as my SP but unable to do anything else because of them.

Apart from this, in the 5+ years that I used them, there was constant billing issues, which always raised my blood pressure trying to get resolved.

Telkom also has no managers!!!! When I ask to speak to a person in charge, there is never someone available, so the problem will get escalated, and a manager will contact me.

I am still waiting for a manager to contact me from my 1st issue 5 years ago.

That said....who the hell is in control of telkom?????