Telkom is useless

Telkom is the most useless service provider we are in the process of buying a house and we need to give the bank a settlement letter to prove that we've settled one of the contracts with Telkom now Telkom is telling us we need to wait for a month before they can give us a letter I hope Telkom goes bankrupt for the shi*t they put their customers through and we will be closing all our contacts with telkom and move over to Vodacom always received great service from Vodacom