Telkom is useless

What a horrible experience with Telkom mobile!!!

I have a Telkom LTE account for more than 2 years with them. At the end of July the debit order for my fixed contract was more than double. I reversed the debit order and opened a case with Telkom to investigate what was going on. The excuse given was that the system added an additional 100GB to my account without me ever requesting it.

I have opened 5 seperate enquiries now and the case has still not been resolved. On Monday this week Telkom suspended my services for non payment even though there is an open investigation on my account for an incorrect bill. On Tuesday their lawyers phone me for payment even though the case has still not been resolved.

This has been going on for almost a month now and still they cannot resolve the issue. All I want now is to cancel my contract with Telkom. What a totally useless company and call centre!!!!!!!