Telkom is useless/bad billing

Telkom help desk is useless... after insisting on asking to speak tot he manager/Team leader. they place me on hold and then they drop the line.<br> So I have 2 account, I payed the amount into the wrong account in DEC, so I followed the instructions from the help desk to email the proof of payment so they can move it to the correct account, I did this, on 7 Jan, now today on the 19th they go cut off my line. Refuse to move the credit over to the correct account, because I have credit on the other account including the incorrect payment. SO what they did is all though it is not end of Jan yet they just take the month on the 12th already, that only due at the end of the month.<br> Now my mother has no land line, because the suspended a account incorrectly. The amounts they have don't even reflect correctly. <br> So now i made 2nd payment, phone back after they cut me off, what happens when I now enter my account detail, they cut me off, referring to email them. The email i sent the transfer off credit to in the first place.<br>