Telkom IS USELESS AT CANCELLING A CONTRACT

<p>So how do I describe a frustrating and and wanting to pull my hair out experience????? So on the 3rd of July 2017 I phoned Telkom to cancel my one contract because I don't use it anymore because I have Uncapped internet with them. So the customer care agent said she will send me a cancellation form and it will take 21 days to cancel the contract. 21 days is not true because I'm still sitting with this contract and nothing has been done yet. So she told me that my last payment will be for July and no more after that. So payment went off and the contract is still not cancelled and wasn't even noted on the account. So I called again very angry about this. I spoke to another person and asked for me to send the cancellation form again after I already sent it. This time I put a read receipt on the email. What happens.. Telkom cancellation department reads it and I get a notification about this. So that afternoon I gave Telkom customer care a phone call to see if something has been done yet. Guess what.... Nothing! So the person I spoke to said I must SEND IT AGAIN! So I did while I was on the phone with her. She made sure this time they received it. She promised me that it will be cancelled the next day being FRIDAY the 4th of August 2017. So I thought final it will be done. But I was completely wrong . I get a bill yesterday from Telkom including this same freaking contract after I was promised it will be cancelled and I will NOT be BILLED again for this contract. So I called once again about this FRUSTRATING ISSUE. So I spoke to the Service Manager, She told me that it will be sorted out and I will get confirmation about this today by email and a phone call with a new bill showing the contract removed. It is the afternoon and nothing has been done yet. I find this PATHETIC and I think Telkom is USELESS and they don't care about their customers/ clients. They are ******* because they don't do their part but the customer must continue doing theirs no matter how Telkom treats their customers/clients. Don't sign a contract with telkom because you will be signing your life away. </p>