Telkom is USELESS and *******

Telkom - ******* sale due to Acts of misconduct. Telkom sales has incorrectly placed my order. I ordered a 1TB Smart broadband, sim only package from them. I received a 20GB Package with a modem... I have called. I have spoken to them nicely. I have had them call me multiple times. I have not yelled.... Yet.... I have asked for a manager, and have been refused...

Now I find out that after requesting cancellation and collection of the incorrect product, they have not processed the cancellation. I have AGAIN, requested cancellation as I have 7 days after receiving the product to request a return.

They are not calling me back at all... I have been informed that the incorrect product has now been activated and that I will pay for it via debit order.

THIS IS *******. I WILL NOT PAY FOR SOMETHING I DID NOT ORDER!!!!

How do I get this resolved???? I tried speaking to everyone there, it would appear that they don't have any level of intelligence in their company...

This is now becoming a matter for the courts and I have sent all the information received to my lawyer.

USELESS!