Telkom is useless and has no serve

I made an online application for a basic telkom line with a telephone on 28 May 2018. I was told I would have to wait up to 21 days for an installation. I waited for the whole month of June. I thereafter went to the telkom store in Menlyn mall where I was told that they couldn't trace an order number on the system and therefore I need to start afresh with the application. finally on 17 July 2018 a technician came to install the line at my house and since then we have been requesting telkom to activate the line. I have called the call centers several times and spoke to various agents and I can only remember a few names, Today was Gugu from the sales department, Samantha Ngcobo, Mark etc. Every call center agent basically tells me the same story. The technical side says they cannot help me activate because the sales dept deals with it. The sales department say they cannot help me because according to their system, the line appears like it is activated. I have exhausted my talk time several times because they put me on hold for extended periods of time only to find out I cannot be helped. This has been going on for two months. I just need my line to be activates