"Telkom" is useless and a ****

Spoke to precious mnguni from telkom at 12.53 on the 16 April 2021 - Ref ***A WiFi contract came to an end so called to cancel wifi contract number ***

As per precious I will only be able to use wifi contract until the 30 April 2021 Last payment for contract will be R99 that will go off on the 30 April - That's the information she confirmed

Today 4 May @ 2.21pm spoke to samkiliswe from telkom to confirm if wifi contract is cancelled as per my call on the 16 April... as per agent contract is cancelled however last payment is end of May but that's not we was told last mnt

Asked to talk to a manager was told by Samukelisiwe Mosondo that she is working from home and I can use her name as a ref, the time of call 2.29 and date 4 May 2021 Her Manager Clive Dladla will call me on my MTN phone number by 3pm and I advised I will put them on hello Peter if I get no call its 4.20pm and still no call

This is not the 1st time Telkom did this, last year we had the same issue contract was cancelled agent upgrade the contract and did not cancel as per my husband orders... it was escalated and a manager a year later still did not contact us as promised my husband was so frustrated with the back and fort calls to telkom and kept explaining the situation to different agents that he just kept the contract n paid for it but not this time... telkom is to good for taking our money but not willing to help when we need it

Don't make promises you'll can't keep

Please go listen to my call on the 16 April 2021 with Precious and teach your agents how to do they job properly the 1st time around