Telkom is useless.

I have been calling Telkom 3 times per day since last week Saturday. It's ridiculous, I have talked to 18 agents in the last week and I still don't have internet. I pay my behind off for a 200mb line and I don't have internet half of the time. I'm plain gatvol of the service. I was told last night they are not gonna send a technician out because everything is fine on their side. Everything is not fine on my side. I've been told to go to a telkom store to test my router, THE TELKOM SHOPS DONT EVEN HAVE FIBRE OR TECHNICIANS. Seems like there's no communication. All of the consultants have been no help at all of fixing it. The one even told me that they have never encountered such a problem before in their life. Telkom needs to get their act together. I have published on hello peter before and they haven't even reached out. I get messages that the problem is solved but then the problem is not solved. I spoke to a consultant and asked them to put me through to a manager in the technical department and I was transferred to the sales department. Seems like the agents are scared of losing their jobs if a manager is called. I do not recommend telkom to anyone.