Telkom is useless

Put a review on telkom on the 3 May 2021 was told by the agent Samukelisiwe Masondo that her manager will call me back in the next 30 minutes... after an hour of not been contacted I put a review on hello Peter and my husband received an email from her on the 4 May @ 14.53 to say her manager is still on escalation... until now no one as called or emailed with an update... my husband rep**** to her mail the same day at 18.36 to ask if her manager is still busy with the call and no reply from her either.... I must say TELKOM always takes the prize when it comes to " not getting back to they clients"