Telkom is useless

Worst customer service ever - Telkom. In July 2019 the phone lines went down in our area. (later found out it was due to cable theft). From then until now, the lines are still not sorted out, but I am still being billed monthly, which I pay as I was told if I do not pay the account, I will be handed over to the credit bureau. I have made many calls to Telkom, and always end up speaking to a new person and have to explain the story all over. What really annoyed me is that I was told that I need to fetch a router from the Telkom store and each time I go to the store, they never have stock. So last week, I asked my dad to visit the store and check if they have stock, so I don't need to take time off from work again. He arrived at the store at Liberty Mall in Pietermaritzburg, and called me using his mobile phone. I then spoke directly to the Telkom staff that where by the way extremely rude, but they however assured me that they do have stock and I can come through and fetch 1. So I get there and wait about an hour in the queue and when I finally get to the counter I am told that there is a unit pending on delivery for me, so I could not get 1 that day. She(the Telkom employee) will however cancel it for me on the system and will take 3 days. So I still do not have a router or a phone line, but I am still paying my account. Honestly what 'service' are we paying for? I urge you all to find a reliable service provider.