SM
Sinoxolo M

1 reviews | Active since Mar 2012

16 Apr 2015, 14:05

TELKOM IS USELESS

I have been trying to get a landline and ADSL line installed into my current place of residence for nearly 2 months now but have not received any feedback to date. This morning I have been sitting on the phone trying to get through to an agent to assist me with this query but nobody is picking up. It feels like I have been sent from pillar to post!<br> <br> I do not find this fair because I worked hard to get a promotion at my place of employment and I was afforded an opportunity to work from home. My fellow colleagues who were offered the same opportunity have received their lines already and I am the only one who doesn't have a line installed to date. I don't know perhaps if I am being discriminated against based on my place of residence, seeing that preference is being given to people who live in the suburban areas and not in the location. I am being made to look like a fool in front of my own colleagues when I say that cannot get through to anybody and I am sure my superiors think I am lying.<br> <br> I got a direct telephone number for the PE The Bridge branch of Telkom but this number is not being answered. On many occasions I get turned away because the que is always long!!!

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Replies (1)
Telkom
Telkom's reply16 Apr 2015, 19:02
Official
Hello Sino_M,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104322.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team