Telkom is useless

Telkom! A useless company. Third Time this year they want to cut my home line. Apparently I did not pay. But I have a receipts to say that I paid and everything is upto date, then we must sit hours and hours holding on for one of the useless agents to take our call and to sort out the problem. I mean we have to do they work.,like we sit and play hole day. They very quick to take our money and also take money that has already been paid. But when it comes to service and helping customers they are pathetic and useless.