Telkom is useless

I reported a fault on a business line on the 31 March and I was told that I would have feedback with in 48 hours, which surprise, surprise, I did not receive. I then called again on the 6 April to find out what was happening and was told that there is a fault on the exchange and that they cannot give me an estimate of when it will be repaired. South African companies are totally useless at service delivery and we as consumers need to vote with our feet and rather cancel our contracts and move to a cell company. With the line out, we are losing business every day as guests cannot make inquiries or bookings at the lodge. All Telkom does is sit on their backsides and do nothing