Telkom is Useless.

<p>As our Internet Service Provider we have a 10mb Uncapped Internet Line with Telkom.</p> <p><br />We completed and sent in the application Document for the cancellation of our line on the 06/02/2017 the BEGINNING OF FEBRUARY whereby we were told it takes 14-21 working days for the line to be cancelled, and now it is APRIL, we are still paying for the line. We are not located at that premises anymore, but are still paying for it. We have spoken to half a dozen call centre agents, and everytime they say the same thing, please send me the document of cancellation application, which then everytime we do? But then still nothing is done, and then when we contact them again they pretend to know nothing regarding this issue, we have sent multiple emails to multiple different agents, we have also been to both Branches in Ilanga Mall aswell as Riverside Mall Nelspruit, even the MANAGER says he can not do anything regardig this the document must be sent through. This is not only a financial loss to us every month, as we do not budget on paying 2 lines, this is wasting my time and my airtime everytime I have to contact your "Help" Call Centre/Customer Care Line to solve a problem that would have been avoided by doing your Job.</p> <p><br />Please do not employ people when you can not provide the relevant training of problem solving, phone etiquette, or basic things like ready and filing a document!!!! </p> <p><br />Telkom is absolutely useless.</p>