1 reviews | Active since Nov 2016
TELKOM IS USELESS
<p>Telkom has mistakenly cancelled my active contract number.</p> <p> </p> <p>I logged a case on Wednesday day the 16th November 2016.</p> <p>It’s been more that 72 working hours and my number has not been reactivated.</p> <p>I am highly ****ed off with each agent that I speak too, everyone says the same thing.</p> <p>It is unfair on me that I have to bare this unforeseen circumstances.</p> <p>I am running around in circles trying to reactive my number.</p> <p>I visited the Gateway branch for assistance, but they were of no help.</p> <p>In addition I am chatting to agents online for help and calling the customer care no 081 180.</p> <p>I’m tired….</p>
Good day
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Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Hi there,
Thank you for a reply, Telkom case no ********** 0
Hi there,
Thank you for a reply, Telkom case no ********** 0
No response as yet.... still waiting for feedback
No response as yet.... still waiting for feedback
We sincerely apologize for the delay.
Please be advised that your query is still with our Accounts Team for further assistance, feedback will provided.
Your reference number is ***0.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
We sincerely apologize for the delay.
Please be advised that your query is still with our Accounts Team for further assistance, feedback will provided.
Your reference number is ***0.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good Day,
Telkom has mistakenly cancelled my active contract number ********** .
ID NO ********** 153082
CASE NO ********** 0
I logged a case on Wednesday the 16th November 2016.
I believe that the number is now active (30.11.2016)….. Thank god.
However, my initial contract ends on the 08 December 2016 which will mark the 24 month period and the end of the contract.
But, Telkom has reactivated my number 30.11.2016 and started a fresh contract.
None of the agents that I speak to can tell me if it’s a month to month contract.
I am being transferred from department to department. I don’t even know what I will be paying at the end of the month.
Resolution
I would like just to keep just the services (SMART PLAN 100) with Telkom at R86.84 on a month to month basis.
Kindly confirm this.
Please can you assist me?
Kind Regards,
Rakhi Pachoo
Good Day,
Telkom has mistakenly cancelled my active contract number ********** .
ID NO ********** 153082
CASE NO ********** 0
I logged a case on Wednesday the 16th November 2016.
I believe that the number is now active (30.11.2016)….. Thank god.
However, my initial contract ends on the 08 December 2016 which will mark the 24 month period and the end of the contract.
But, Telkom has reactivated my number 30.11.2016 and started a fresh contract.
None of the agents that I speak to can tell me if it’s a month to month contract.
I am being transferred from department to department. I don’t even know what I will be paying at the end of the month.
Resolution
I would like just to keep just the services (SMART PLAN 100) with Telkom at R86.84 on a month to month basis.
Kindly confirm this.
Please can you assist me?
Kind Regards,
Rakhi Pachoo
Good Day,
Contract no ********** 747
ID No: ********** 153082
I had taken a contract with Telkom on the 08 of December 2013 a Samsung S5 on a smart plan 100.
On the 16th of November 2016 Telkom mistakenly cancelled my active contract with in the 24 month period.
I opened up a case (case no ********** 0) to reactive my mobile number and contract. Which was reactivated on the 30th of November 2016.
However, when I called in to the call centre (081 180) I was told that “I have a new 24 month contract with the same phone and same number “
Which obviously did not make any sense because, my initial contract ends on the 08 December 2016 which will mark the 24 month period and the end of my contract.
I have opened up a new case to rectify the mistake, case no ********** 7.
I was told that it takes 72 working hours to resolve the issue.
Resolution
I would like just to keep just the services (SMART PLAN 100) with Telkom at R86.84 on a month to month basis.
Kindly confirm this.
Please can you assist me?
Kind Regards,
Rakhi Pachoo
Good Day,
Contract no ********** 747
ID No: ********** 153082
I had taken a contract with Telkom on the 08 of December 2013 a Samsung S5 on a smart plan 100.
On the 16th of November 2016 Telkom mistakenly cancelled my active contract with in the 24 month period.
I opened up a case (case no ********** 0) to reactive my mobile number and contract. Which was reactivated on the 30th of November 2016.
However, when I called in to the call centre (081 180) I was told that “I have a new 24 month contract with the same phone and same number “
Which obviously did not make any sense because, my initial contract ends on the 08 December 2016 which will mark the 24 month period and the end of my contract.
I have opened up a new case to rectify the mistake, case no ********** 7.
I was told that it takes 72 working hours to resolve the issue.
Resolution
I would like just to keep just the services (SMART PLAN 100) with Telkom at R86.84 on a month to month basis.
Kindly confirm this.
Please can you assist me?
Kind Regards,
Rakhi Pachoo