Telkom is useless

My Fibre has been down since 6days ago. The line from the pole to my home seems to have snapped. I have numerous calls to Telkom and written numerous email to Openserve infrastructure but to no avail. Totally appalling service and customer care. There's no proper reporting or response system in place. Every time I call it's the same thing with a new reference number but nobody seems to come out and fix the damn thing. So fed up. Definitely changing my Fibre service provider